Finance Business Partner - Customer
Core
Finance Business Partner embedded in the Customer function, providing strategic financial guidance, forecasting, and performance insight to drive commercial success for digital customer propositions.
Role type
Senior Finance Business Partner (Customer)
Builds
Customer propositions including SuperSaveClub, Credit Monitor, Savings by MSM, and Investments by MSM
Domain
Digital Finance / Consumer Savings
Deliverable
production ML models | product features | dashboards & analysis | client delivery
Required skills
Financial planning and forecasting, Trading analysis, Unit economics modeling, Marketing ROI/ROAS analysis, Budget management, Stakeholder management, Data analysis, Risk mitigation, Business case development, Commercial strategy
Preferred skills
AI tool adoption (Copilot, Claude), Cross-functional collaboration, Digital business agility
Technologies
Microsoft Copilot, Claude, PPC, SEO, CRM, App analytics
Responsibilities
Operate trading processes to deliver commercial performance insights; Partner with channel owners to evaluate marketing efficiency (ROI/ROAS, LTV); Support development of customer propositions and business cases; Conduct quarterly reforecasting and in-month forecasting; Review management accounts for commercial reasonableness; Drive continuous improvement of reporting processes using AI tools.
Seniority
Senior, hands-on IC