Customer Service Assistant I
Core
Provide support to the Customer Service Department by assisting with backup coverage, order entry, report generation, and managing coil cleanup and quotations.
Role type
Entry-level customer service assistant
Builds
Order confirmations, customer reports, and quotes for the construction industry
Domain
Manufacturing (coated and painted metal)
Deliverable
product features
Required skills
Order entry, report generation, quote preparation, internal coordination, proofreading, tracking shipments
Preferred skills
SAP usage
Technologies
Order management software, Microsoft Word, Excel, Outlook, web quote system
Responsibilities
Enter customer orders into order management software, generate and update customer reports, prepare or update quotes using the web quote system, follow up on delayed shipments and held coils, assist with customer service representative backup coverage
Seniority
Entry-level, individual contributor
