Director, HR Global Shared Services
Core
Leads strategy, governance, and delivery of scalable global HR operations across the employee lifecycle using automation, AI, and analytics.
Role type
Director, HR Global Shared Services
Builds
Global HR service delivery model, tiered operating model, and scalable HR operations
Domain
Human Resources / Shared Services / Enterprise Operations
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure
Required skills
HR shared services, tiered delivery, case management, service-level management, HR technology, workflows, integrations, automation, AI enablement, data governance, operational controls, employee lifecycle operations, process improvement, project management, change management, transformation leadership, analytical skills, financial acumen, executive presence, business acumen, stakeholder management, team leadership, budget management, vendor management
Preferred skills
SHRM-SCP, SPHR, PMP, Lean Six Sigma
Technologies
Workday, case management systems, knowledge management systems, reporting tools, analytics platforms
Responsibilities
Lead enterprise Global HR Shared Services strategy, tiered operating model, governance, service portfolio, and roadmap; Own and continuously improve the global HR service delivery model including self-service, Tier 0/Tier 1 support, and AI-enabled solutions; Lead and develop Global HR Shared Services teams across employee support, workforce administration, recruiting operations, total rewards, and learning operations; Own global HR service performance including SLAs, employee satisfaction, and operational efficiency; Lead global HR technology strategy, workflow optimization, integrations, and digital employee experience improvements; Ensure compliance with employment requirements, data privacy, security, and audit expectations; Use service data and analytics to improve outcomes and guide investment decisions; Manage budgets, vendors, workforce capacity, and resources; Communicate service performance and operational risks to executive leadership.
Seniority
Director, strategic leadership & team management