Senior Product Service Specialist – Water Heaters
Core
Senior technical resource providing service support, troubleshooting, and product guidance for heat pump, gas, and electric water heaters.
Role type
Senior IC product service specialist
Builds
Serviceable water heater products and improved customer ownership experience
Domain
Home appliances / HVAC / Plumbing
Deliverable
client delivery
Required skills
Water heater troubleshooting, root cause analysis, technical documentation, cross-functional collaboration, field issue investigation, product launch support
Preferred skills
Multi-category water heater expertise, distributor/dealer support, trade certifications, technical writing
Technologies
Microsoft Office, service manuals, wiring diagrams, troubleshooting guides
Responsibilities
Serve as primary technical resource for customers and partners on installation and troubleshooting; Support field investigations and root cause analysis; Represent service perspective in new product introductions; Review and update technical documentation; Track and communicate field issue trends
Seniority
Senior, hands-on IC