Technical Support Specialist - HVAC (Bi-lingual French/English)- Remote
Core
Deliver first-contact technical support via phone and email to contractors, end users, and distributors for residential HVAC, light commercial systems, and VRF products.
Role type
Technical Support Specialist (HVAC)
Builds
Troubleshooting assistance and operational guidance for Air & Water Ecosystem products
Domain
Residential and light commercial HVAC systems
Deliverable
client delivery
Required skills
HVAC system diagnostics, structured troubleshooting, case management systems, technical documentation, data interpretation, cross-functional collaboration
Preferred skills
Light commercial HVAC experience, VRF/inverter technology knowledge, manufacturer diagnostic tools proficiency, technical call center experience
Technologies
TD-03, SmartHQ, Salesforce, Microsoft Office
Responsibilities
Diagnose and troubleshoot product issues using structured resolution steps; Interpret system feedback and operating data (error codes, fault histories); Provide technical documentation and guidance on installation and operation; Escalate complex issues to advanced technical teams; Collaborate with Service, Engineering, and Manufacturing teams; Maintain accurate case records.
Seniority
Mid-level, independent contributor