CX/UX Researcher (Fixed-Term 12 months)
Core
Conducting end-to-end research initiatives (usability testing, interviews) to understand customer needs and translate insights into actionable recommendations for product and service improvements.
Role type
CX/UX Researcher
Builds
Actionable insights, personas, journey maps, and decision-ready outputs for digital payment products.
Domain
Financial technology / Digital payments
Deliverable
production ML models | product features | dashboards & analysis | research
Required skills
Qualitative and quantitative research methods, research planning and execution, user recruitment, data synthesis and storytelling, cross-functional collaboration, UX artifact creation
Preferred skills
Experience in CX/UX research, background in psychology/UX/anthropology
Technologies
None explicitly stated
Responsibilities
Lead end-to-end research initiatives including usability testing and interviews; Develop research plans, methodologies, and artifacts; Recruit and engage targeted users; Analyze and synthesize research data into actionable insights; Create personas, journey maps, and UX artifacts; Partner with product, design, and engineering teams to integrate user feedback
Seniority
Mid-level (3+ years experience)