Transportation Services Office Leader
Core
Lead customer service operations at the Enterprise DMV, handling complex vehicle transactions, issuing licenses, and overseeing team members.
Role type
Senior IC customer service office leader
Builds
Vehicle registration, titling, photo licenses, and identification cards for the public
Domain
Public sector transportation and motor vehicle services
Required skills
Public contact/customer service, interpreting rules and regulations, data entry, cash handling, driving, team oversight
Preferred skills
Coaching and training, handling escalated situations, fast-paced environment management
Technologies
Computers for data retrieval and input
Responsibilities
Assist customers with vehicle registration and titling, Produce photo licenses and identification cards, Collaborate with manager to prepare weekly schedules, Review and verify application documents, Conduct driver license examinations and behind-the-wheel tests, Provide oversight to team members for counter operations, Monitor daily time keeping and verify accuracy
