Technical Support Manager, Information Technology Platforms & Systems Manager 2 (Salem)
Core
Lead statewide desktop support services and manage a team of 34 technical professionals for the Oregon Department of Corrections.
Role type
Senior IT Manager (Technical Support)
Builds
Reliable, secure, and effective technology services for DOC employees statewide.
Domain
Public Sector / Corrections / IT Operations
Required skills
Team leadership and supervision, Desktop and endpoint management, Budget management, Strategic planning, Vendor performance evaluation, Risk management, Travel oversight
Preferred skills
Microsoft Intune expertise, 24/7 operational support experience, Technology asset lifecycle management
Responsibilities
Lead and direct statewide desktop support services, Supervise and mentor a team of 34 technical professionals, Manage a $7.5 million biennial operating budget, Develop and implement technology support strategies, Establish desktop technology standards and asset management practices, Partner with leadership and external stakeholders, Evaluate service delivery through performance metrics
Seniority
Senior, Management