Public Benefits Specialists- Entry | Bilingual Required English/Spanish
Core
Front-line specialist assisting Oregonians in-person to access vital public benefits and guide them through eligibility applications for state programs.
Role type
Entry-level public benefits specialist (customer service)
Builds
Access to Oregon Health Authority, Department of Early Learning and Care, and Self-Sufficiency Program services
Domain
Public sector / Social services
Deliverable
client delivery
Required skills
Bilingual English/Spanish, high-volume customer service, data entry, trauma-informed care, conflict de-escalation, confidentiality handling, Microsoft Office proficiency
Responsibilities
Provide in-person, phone, and email assistance to resolve questions; Guide applicants through eligibility processes; Support office operations and financial desk duties; Assist customers facing financial or emotional hardship.
Seniority
Entry-level