Full-Time Shift Lead – Smyrna (North Atlanta), GA
Core
Lead the shift experience and operations at a Dutch Bros Coffee shop, ensuring crew performance and customer satisfaction.
Role type
Shift Lead (Service Operations)
Builds
Coffee drinks, food items, and the overall customer experience at a retail coffee shop.
Domain
Food & Beverage / Retail
Deliverable
product features
Required skills
Crew leadership, operational execution, inventory management, training new staff, cash handling, problem solving, communication, adherence to quality standards, physical stamina.
Preferred skills
6 months of prior Dutch Bros experience, no recent disciplinary actions, high flowcheck score (90%+), Food Handler Permit.
Responsibilities
Cultivate shop atmosphere and standards, manage shift operations and crew energy, train new staff on operational and cultural expectations, support inventory management and setup/cleanliness, communicate with leadership on feedback and wins, model company values and policies.
