Operations Support (Public Benefits Specialist - Entry)
Core
Provide front desk assistance, guide clients to services, and manage public benefits intake and documentation for the Oregon Department of Human Services.
Role type
Entry-level public benefits operations specialist
Builds
Client service interactions and benefit distribution processes
Domain
Public sector / Social services
Deliverable
client delivery
Required skills
high-volume customer service, data entry, document review for accuracy, appointment scheduling, multi-line phone system navigation, database management
Preferred skills
bilingual English and Spanish
Responsibilities
answer phone calls and guide clients, distribute mail and manage case transfers, schedule appointments and issue EBT cards/checks, review applications for completeness, document interactions in ONE and TRACS systems, maintain organized lobby flow
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