Engagement Specialist - Outreach - WeCARE (100207)
Core
Conducts outreach to customers referred by HRA for the WeCARE program to schedule clinical assessments, maintain engagement, and assist with documentation and employment preparation.
Role type
Engagement Specialist (Outreach)
Builds
Customer engagement in clinical assessment and vocational rehabilitation programs
Domain
Social services / Vocational Rehabilitation / Publicly-funded programs
Deliverable
client delivery
Required skills
customer service, program compliance, documentation management, scheduling, report generation, accommodation assessment, workshop coordination, resume development assistance
Preferred skills
motivational interviewing, care management techniques, bilingual/multilingual capabilities, TANF experience
Technologies
electronic case management systems, resource room technology
Responsibilities
Conduct outreach to schedule clinical assessments and maintain program engagement; review medical documentation and assist customers in collecting required files; explain program processes and benefits; assess need for accommodations; coordinate scheduling with physicians and clinicians; maintain records and generate real-time reports; support customers with resume development and job search tools; manage unit calendars and prepare for customer workshops.
Seniority
Individual Contributor, mid-level