Clinical Retention Specialist (West)
Core
A clinically driven retention role focused on strengthening long-term adoption of Omnipod® diabetes products and improving health outcomes through consultative support and education.
Role type
Senior IC clinical retention specialist
Builds
Customer retention and sustained product usage for people with diabetes
Domain
Medical devices / Diabetes management
Deliverable
client delivery
Required skills
Clinical expertise in insulin pump therapy, consultative selling, relationship management, proactive issue resolution, personalized clinical education, HIPAA compliance, cross-functional collaboration
Preferred skills
Contact center experience, assessment and troubleshooting via phone/virtual platforms, business acumen, process orientation
Technologies
Salesforce, Microsoft Suite, Personal Diabetes Manager (PDM)
Responsibilities
Answer incoming customer questions via phone/email, support product training and troubleshooting, handle clinical issues including medical events and product conversion, assess customer training needs, document interactions in CRM, proactively reach out to retain customers, promote insulin pump therapy benefits, provide on-call support, collaborate with cross-functional teams, maintain regulatory compliance
Seniority
Senior, hands-on IC
