Knowledge Product Manager - ServiceNow
Core
Lead the transformation of Knowledge Management into a scalable, AI-enabled enterprise service, owning the product vision, governance, and lifecycle to ensure trusted, standardized, and AI-ready knowledge.
Role type
Knowledge Management Product Owner
Builds
Enterprise knowledge service, AI-enabled search, virtual agents, and self-service platforms
Domain
Digital Workplace / ITSM / Knowledge Management
Deliverable
production ML models | product features
Required skills
Knowledge Management strategy, Governance and process design, Product roadmap definition, Taxonomy and metadata design, Data-driven decision making, Cross-functional collaboration, Localization standards, KPI definition and tracking
Preferred skills
ServiceNow certifications (CSA, CAD), AI and automation experience, Product Owner methodology
Technologies
ServiceNow, Knowledge platforms, Content management systems
Responsibilities
Define and own the KM product vision, roadmap, and backlog; Establish and enforce KM governance (roles, standards, lifecycle, controls); Partner with platform teams to enable AI, search, and virtual agent capabilities; Define taxonomy, templates, metadata, and content standards; Track KPIs such as self-service adoption and search effectiveness; Manage the end-to-end lifecycle from creation to retirement.
Seniority
Mid-Senior, hands-on Product Owner
