Operations Manager
Core
Oversee all operational services including air/ocean freight forwarding, warehousing, and customs brokerage to ensure branch compliance and operational excellence.
Role type
Senior Operations Manager (Supply Chain/Freight Forwarding)
Builds
Operational workflows, client service delivery, and branch KPI performance
Domain
Logistics, Supply Chain, Freight Forwarding
Required skills
Air/Ocean freight operations management, Customs brokerage oversight, KPI tracking, Team leadership, Budget management, Stakeholder relationship management
Preferred skills
CargoWise (C1), PowerBI, Supply chain consulting
Technologies
PowerBI, Microsoft Office Suite, CargoWise
Responsibilities
Manage branch workflow initiatives using dashboards to enhance staff productivity, Conduct performance evaluations for direct reports, Maintain relationships with customers and carriers, Ensure compliance with governmental standards and company procedures
Seniority
Senior, hands-on IC with supervisory duties