Full-Time Shift Lead – Springfield, OH
Core
Lead shift operations and crew performance at a coffee shop, ensuring high standards of customer experience and operational efficiency.
Role type
Shift Lead (Service Operations)
Builds
Coffee beverages and customer service experiences
Domain
Food & Beverage / Retail
Deliverable
product features
Required skills
Crew leadership, operational training, inventory management, cash handling, quality assurance, problem solving
Preferred skills
6 months of Dutch Bros experience, Food Handler Permit, strong communication
Technologies
Dutch Bros Field Guide, Employee Handbook
Responsibilities
Cultivate shop atmosphere and standards, manage shift operations and crew readiness, train new employees, support inventory management and cleanliness, communicate with leadership, follow up on quality assurance inspections
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