Employee Experience Engineer - AI & Automation
Core
Design and implement intelligent workflows, self-service capabilities, and AI-powered experiences to simplify technology operations and reduce manual effort for employees.
Role type
Employee Experience Engineer (AI & Automation)
Builds
Scalable self-service solutions, AI workflows, and modern service catalogs for internal technology operations.
Domain
Corporate IT Operations / Employee Experience / AI Automation
Deliverable
product features
Required skills
IT Service Management platforms, workflow automation, low-code solutions, knowledge base management, service catalog design, AI technologies, prompt engineering, analytical problem-solving
Preferred skills
Experience in business, finance, economics, or computer science
Technologies
Zendesk, ServiceNow, Freshservice, Jira Service Management
Responsibilities
Analyze employee journeys to identify friction points and eliminate them; Design and implement intelligent workflows that improve speed and consistency; Own the strategy and governance of the Technology Operations knowledge base; Redesign operational processes for scalability and standardization; Measure adoption and define success metrics for automation initiatives.
Seniority
Mid-level (3+ years experience)
