Product Customer Support
Core
Provide aftermarket support for heavy equipment products by assisting dealers in securing replacement parts and solving parts-related problems.
Role type
Product Customer Support Specialist (Aftermarket)
Builds
Replacement parts supply chain and dealer support services
Domain
Heavy equipment / Construction / Utilities
Deliverable
client delivery
Required skills
Parts manual interpretation, Parts print reading, Distributor order management, Competitor product analysis, Cross-functional collaboration, Parts list development
Preferred skills
Heavy equipment experience, Oracle ERP usage, Associate degree
Technologies
Oracle, Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
Responsibilities
Manage quotations and expedite parts orders through distributors; Maintain records on distributors and products; Collaborate with engineering and planning to correct parts manuals and pricing; Develop recommended parts lists for specific equipment areas; Support new product launches.
Seniority
Entry to Mid-level, hands-on IC