Technicien de support IT H/F
Core
IT support technician ensuring a smooth digital work environment by resolving technical incidents and handling hardware/software requests for users in offices, laboratories, and industrial sites.
Role type
IT support technician (Level 1/2)
Builds
Operational IT support for end-users and device lifecycle management
Domain
Industrial manufacturing / IT Operations
Deliverable
client delivery
Required skills
Windows 10/11 administration, Android device management, Active Directory, ITIL practices, cybersecurity best practices, Google Workspace basics, video conferencing tools, telecommunications (8x8)
Preferred skills
Spanish language proficiency
Responsibilities
Provide on-site and remote assistance for office, lab, and industrial site users; Diagnose and resolve hardware and software incidents; Manage user onboarding and offboarding; Track and close ITSM tickets; Configure, install, and deploy workstations and peripherals; Manage IT asset inventory and lifecycle via ServiceNow CMDB; Contribute to knowledge base and collaborate with other IT teams on migration and deployment projects.
