Bilingual Warranty Services Representative
Core
Respond to consumer inquiries regarding roofing warranties and process claims via phone and email.
Role type
Warranty Services Representative
Builds
Claims management system entries and claim files for management review
Domain
Manufacturing (roofing and building materials)
Deliverable
client delivery
Required skills
Dispute resolution, high-volume call center experience, bilingual communication (English/French), document processing
Preferred skills
None stated
Technologies
Claims management system
Responsibilities
Respond to consumer inquiries, process claims, maintain call notes and claim documents, prepare claim files for review, develop product knowledge