Customer Journey Expert - Banking Products and Processes @ING Hubs Romania
Core
Design and optimize end-to-end customer journeys for banking products, specifically focusing on pricing, fulfillment, and credit back-office processes.
Role type
Senior Product Owner / Process Expert (Banking)
Builds
Digital features for instant lending, preapproved loans, and loan application processing systems.
Domain
Banking / Financial Services / Credit Operations
Deliverable
product features
Required skills
End-to-end process design, Requirements engineering, User story creation, Agile/SCRUM methodology, Stakeholder management, Regulatory compliance, Analytical skills
Preferred skills
Loan product experience, Near/offshore team collaboration, German language skills
Technologies
None explicitly stated
Responsibilities
Translate business and regulatory requirements into efficient, automated processes; Design technical requirements for credit back-office processes; Create and maintain user stories and acceptance criteria; Coordinate implementation and testing phases with cross-functional teams; Ensure compliance with regulatory and internal governance requirements.