Legal Expert
Core
Handling customer complaints in the professional phase (fraud, KYC) and implementing AI tools like Copilot to support legal processes.
Role type
Legal Expert (complaints handling & AI implementation)
Builds
Customer complaint resolutions and AI-supported legal workflows
Domain
Banking / Financial Services / Legal
Deliverable
client delivery
Required skills
Fraud investigation, KYC, Generative AI implementation, Legal advisory, Regulatory compliance, Document drafting, Advertising compliance, Regulatory inquiries response
Preferred skills
Complaint handling experience, Copilot implementation experience, Process improvement experience
Technologies
Copilot
Responsibilities
Independently handle customer complaints in the professional phase; Implement and responsibly use AI tools like Copilot; Advise on product approval processes; Draft or review legal documentation; Evaluate advertising statements; Implement new regulations; Respond to regulatory authority information requests
