Senior Data Analyst (GenAI)
Core
Analyze conversational data from virtual assistants to optimize intent recognition, improve customer journeys, and drive measurable business outcomes for ING's Conversational AI products.
Role type
Senior IC data analyst (conversational AI)
Builds
Conversational AI and virtual assistant performance analytics, intent engineering, and customer dialogue analytics
Domain
Banking + Conversational AI / GenAI
Deliverable
dashboards & analysis
Required skills
SQL, Python, data analysis, statistics, intent engineering, conversational AI, chatbot optimization, data quality, reporting
Preferred skills
Google Dialogflow, GenAI-enabled customer interaction solutions
Technologies
Python, Looker, Cognos, Google Dialogflow
Responsibilities
Analyze structured and unstructured dialogue data; identify customer journey friction points; optimize intent recognition and virtual assistant performance; contribute to data quality and reporting initiatives; prioritize analytical opportunities with stakeholders
Seniority
Senior, hands-on IC
