Workforce Management Expert
Core
Design, implement, and execute global workforce management practices for Customer Due Diligence (CDD) operations, focusing on capacity planning, forecasting, and operational flow optimization.
Role type
Senior Workforce Management Expert (Data & Operations)
Builds
Strategic forecasting and capacity planning models for global onboarding and review processes
Domain
Financial Services / Operational Research / Workforce Planning
Deliverable
production ML models | dashboards & analysis
Required skills
Forecasting, capacity planning, workload analysis, stakeholder engagement, data analysis, SQL, SAS, Cognos, Python, advanced Excel/VBA
Preferred skills
KYC domain knowledge, large-scale international operations experience, change management
Technologies
SQL, SAS, Cognos, Python, Think-cell, Excel, VBA
Responsibilities
Develop and maintain forecasting and capacity planning models; Analyze workload, touch times, and operational performance trends; Provide recommendations on work prioritization and allocation; Support end-to-end flow management for CDD processes; Prepare and facilitate forecast discussions; Collaborate with stakeholders to gather planning assumptions; Drive continuous improvement through fact-based decision making
Seniority
Senior, hands-on IC
