Workforce Management Expert
Core
Design, implement, and execute workforce management practices and forecasting models for global Customer Due Diligence (CDD) operations to optimize capacity and operational flow.
Role type
Senior Workforce Management Expert (Data & Operations)
Builds
Strategic forecasting and capacity planning models for thousands of colleagues in onboarding and review processes.
Domain
Banking / Financial Services / Operational Analytics
Deliverable
production ML models
Required skills
Forecasting, capacity planning, data analysis, predictive modelling, stakeholder engagement, SQL, SAS, Cognos, Python, Think-cell, advanced Excel/VBA
Preferred skills
KYC domain knowledge, large-scale international operations support, change management, process improvement
Technologies
SQL, SAS, Cognos, Python, Think-cell, Excel, VBA
Responsibilities
Develop and maintain forecasting and capacity planning models; Analyze workload, touch times, and operational performance trends; Provide recommendations on work prioritization and allocation; Support end-to-end flow management for CDD processes; Prepare and facilitate forecast discussions; Collaborate with stakeholders to gather planning assumptions; Drive continuous improvement through fact-based decision making.
Seniority
Senior, hands-on IC
