Contact Center Professional - Spanish Speaker
Core
Deliver customer service and resolve inquiries for Spanish-speaking customers across multiple channels including chat, phone, video, email, and messaging platforms.
Role type
Contact Center Professional / Analyst
Builds
Customer support interactions for Retail Banking products
Domain
Banking / Customer Service
Deliverable
client delivery
Required skills
Fluency in Spanish (written and verbal), Strong English communication skills, Experience in banking or BPO environments, Problem-solving abilities, Analytical thinking, Attention to detail, Ability to manage multiple priorities
Preferred skills
Experience supporting Spanish-speaking customers, Knowledge of Microsoft Office applications, Continuous learning mindset
Technologies
Microsoft Office applications
Responsibilities
Handle customer inquiries related to payments, cards, and online banking, Process customer requests accurately while adhering to regulations, Manage end-to-end resolution of customer inquiries and complaints, Identify and correct system-generated responses, Apply risk and compliance standards in daily operations, Contribute to continuous improvement and operational excellence initiatives