Contact Center Professional - Spanish Speaker
Core
Deliver excellent customer service to Spanish-speaking customers across multiple communication channels including chat, phone, video, email, and messaging platforms.
Role type
Customer service professional (contact center)
Builds
Customer support interactions for retail banking products
Domain
Retail Banking
Deliverable
client delivery
Required skills
Fluency in Spanish (written and verbal), Strong English communication skills, Experience supporting Spanish-speaking customers, Analytical thinking, Attention to detail, Ability to manage multiple priorities
Preferred skills
College degree or equivalent professional experience in banking, shared services, customer service, or BPO, Working knowledge of Microsoft Office applications
Responsibilities
Handle customer inquiries related to payments, cards, online banking, and other daily banking products, Process customer requests accurately while adhering to relevant regulations and procedures, Manage end-to-end resolution of customer inquiries and complaints, Identify and correct system-generated responses when necessary, Apply risk and compliance standards in daily operations, Contribute to continuous improvement and operational excellence initiatives