Customer Journey Expert - Credit Risk Operations (Definition of Default)
Core
Analyze credit portfolio default data, investigate default cases, validate source system logic, and ensure consistent application of default policies to improve ING's global credit risk monitoring.
Role type
Credit Risk Operations Analyst (Definition of Default)
Builds
Reliable default monitoring processes and accurate credit risk data for global portfolio management
Domain
Banking / Credit Risk Operations
Deliverable
dashboards & analysis
Required skills
Credit risk process knowledge, Data analysis, Advanced Excel, Stakeholder management, Process improvement, SQL, SAS, Power BI
Preferred skills
Experience in banking or financial services, Lending operations background, Ability to connect business requirements with technical solutions
Responsibilities
Analyze monthly and quarterly credit portfolio default data, Investigate client default cases and validate source system logic, Partner with Risk Management, Lending, Business, and IT teams to review findings, Support credit risk committees and model owners with portfolio insights, Coordinate recognition and remediation activities for default cases, Identify opportunities to improve operational processes and prevent unnecessary defaults
Seniority
Individual Contributor, early team member