Subject Matter Expert & Change
Core
Translate strategic goals and operational signals into concrete change initiatives to drive sustainable improvements in the Collections process and help customers with financial difficulties.
Role type
Senior Change Management Expert (SME & Change pillar)
Builds
Sustainable improvements in Collections processes, workflows, and customer journeys
Domain
Financial Services / Collections / Change Management
Required skills
Change management, Process management, Project management, Strategic thinking, Data analysis, Stakeholder management, Coaching, Implementation management
Preferred skills
Collections process knowledge
Technologies
Microsoft Office (Outlook, Word, PowerPoint, Excel)
Responsibilities
Translate strategic goals and operational signals into concrete change initiatives; Lead improvement projects and workflows within larger change programs; Coach and guide colleagues on change and improvement initiatives; Advise stakeholders on change strategy and implementation approach; Prioritize and align improvement initiatives with delivery teams; Ensure operational requirements are included in decision-making and execution; Support implementation and ensure smooth landing of changes in operations.
Seniority
Senior, hands-on IC