Customer Journey Expert / Business Analyst
Core
End-to-end responsibility for improving and optimizing digital customer journeys across Wholesale Banking Lending products and services.
Role type
Senior Business Analyst / Customer Journey Expert
Builds
Digital lending platforms and services for corporate and institutional clients
Domain
Wholesale Banking / Financial Services
Deliverable
product features
Required skills
Business requirements definition, Agile/Scrum, Stakeholder collaboration, Process simplification, Functional support, UAT execution
Preferred skills
Wholesale Banking domain, LoanIQ, SQL, API integrations, Collateral data lifecycle
Technologies
LoanIQ, SQL
Responsibilities
Define business requirements for new products and process improvements, Execute and support automated and user acceptance testing, Collaborate with Front Office and Operations teams to simplify processes, Contribute to secure and compliant 24/7 lending operations
Seniority
Senior, hands-on IC