Customer Journey Expert – Product Management (ESG)
Core
Translate sustainability data into actionable insights, portfolio steering, and scalable client engagement strategies to support business clients in adapting to a low-carbon economy.
Role type
Customer Journey Expert (Product Management)
Builds
Scalable ESG customer journeys, engagement strategies, and data-driven client propositions for banking clients.
Domain
Banking / ESG / Climate Transition
Deliverable
product features
Required skills
Data analytics, ESG expertise, customer-centric design, data storytelling, stakeholder alignment, root cause analysis, KPI monitoring, requirement gathering, change management.
Preferred skills
Experience in ESG environment, knowledge of emission calculation methodologies, familiarity with reporting frameworks.
Technologies
Lending portfolio data systems, Client ESG Data platforms, analytical models, dashboards.
Responsibilities
Analyze client and portfolio-level ESG data to identify decarbonization opportunities and climate risks; Design and optimize ESG-related customer journeys and value propositions; Collaborate across business, risk, lending, ESG, and data teams to drive initiatives; Translate complex sustainability topics into practical tools and client-facing propositions.
Seniority
Mid-level, hands-on IC