CPS Contact Center Specialist
Core
Responds to HR-related chat inquiries via virtual agents, triages transactions to Tier 2, and escalates complex issues to manage risk.
Role type
Contact Center Specialist (HR Support)
Builds
Employee support resolutions and improved chatbot flows
Domain
Human Resources / Customer Support
Deliverable
client delivery
Required skills
HR support knowledge, chat triage, escalation management, knowledge base updates, risk reporting
Preferred skills
virtual agent capability, project execution, proactive problem solving
Technologies
virtual agent capability
Responsibilities
Respond to chats through the virtual agent capability, triage transactions to Tier 2 accurately, escalate complex HR inquiries, update knowledge base real-time, raise risk concerns and report data breaches
Sourced via workday · Listed on CareerPlan, which tracks 70,000+ jobs from 20+ sources.