Customer Loyalty Member with Bulgarian @ING Hubs Romania
Core
Provide 1st line technical and functional support, issue diagnosis, and end-to-end administrative setup for clients on a new cross-product Commercial Banking interactive channel.
Role type
Client Services Member (Commercial Banking Operations)
Builds
Cross-product Commercial Banking interactive channel and related services
Domain
Banking / Commercial Banking / Client Services
Deliverable
client delivery
Required skills
operational banking experience, customer service via phone/email/chat, data investigation and analysis, banking legislation knowledge, MS Office proficiency
Preferred skills
Agile methodologies, international collaboration, stress management
Technologies
internal software channels
Responsibilities
Provide 1st line technical and functional support to clients; assist clients in detecting and resolving technical and functional issues; set up clients on the new channel and coordinate end-to-end administrative processes; identify suggestions for continuous improvement; collaborate with other departments to gather and process data; escalate issues when appropriate; participate in Agile events.
Seniority
Junior to Mid-level, client-facing IC
