Contact Center Professional
Core
Interact with clients via chat, voice, video, email, and messaging to resolve inquiries and complaints regarding daily banking products like payments and cards.
Role type
Contact Center Professional (Banking)
Builds
Customer service interactions and complaint resolution for ING's banking products.
Domain
Banking / Financial Services
Deliverable
client delivery
Required skills
Standard operations execution, standard payments processing, quality checks, system navigation, policy adherence, cross-channel flexibility, incident reporting, independent problem resolution.
Preferred skills
Cross-skilling, adaptability to fast-paced environments, collaboration, proactive opportunity identification.
Technologies
MS Office, ING internal systems, communication channels (chat, voice, video, email, messaging).
Responsibilities
Process customer requests and manage end-to-end complaint resolution; adhere to risk and compliance processes; report deviations; execute quality checks; perform standard payments; collaborate with team members on complex files.
Seniority
Individual Contributor, operational level