Customer Service Associate
Core
Managing order processing, shipment logistics, and client relationship issues for a specific customer group.
Role type
Customer Service Associate (Logistics & Operations)
Builds
Order shipments and client documentation
Domain
Pharmaceuticals / Logistics
Required skills
SAP, Microsoft Excel, English (Intermediate), Order Management, Client Communication, Inventory Control (FIFO), Cross-functional Coordination
Preferred skills
Project Management, CRM Software, Sales
Technologies
SAP, Microsoft Excel, Salesforce
Responsibilities
Lead order processing for assigned client groups; Manage client relationship issues related to goods shipment; Prepare reports on claims, returns, and service levels; Coordinate shipment of samples; Coordinate with warehouse, logistics, distribution, and finance departments.
Seniority
Individual Contributor