Operations Manager
Core
Lead end-to-end operations for globally deployed, high-impact software solutions, ensuring stability, security, and continuous improvement.
Role type
Senior IT Product Operations Manager
Builds
Complex, globally deployed software applications
Domain
Biomedical research / Digital operations
Deliverable
production ML models | product features
Required skills
IT operations management, incident and problem management, release management, vulnerability management, SLA/KPI monitoring, vendor management, cloud environment knowledge (AWS, Azure), ITSM familiarity, DevOps tools awareness
Preferred skills
Drug discovery or scientific research experience, computer programming, data science
Technologies
AWS, Azure
Responsibilities
Own end-to-end operational responsibility for software applications post-deployment; ensure application stability, performance, and availability; oversee incident and problem management; manage releases, patches, and upgrades; lead vulnerability management activities; coordinate with infrastructure and disaster recovery teams; guide external application support teams; drive operational excellence through automation and trend analysis.
Seniority
Senior, hands-on IC
