Customer Operations Service SMA/Neuromuscular
Core
End-to-end oversight of the dedicated operational model in Italy for a high-value neuromuscular product, coordinating order and delivery flows, managing clinical/administrative urgencies, and ensuring regulatory compliance.
Role type
Senior Customer Operations Manager (Neuromuscular)
Builds
Operational continuity and stability for a specialized medical product in Italy
Domain
Healthcare / Pharmaceuticals / Neuromuscular
Required skills
Operational management, Time-critical process oversight, Logistics monitoring, Administrative accuracy, Italian regulatory knowledge (AIFA), Stakeholder coordination, Risk mitigation
Preferred skills
Contract management, Process optimization, Cross-functional collaboration
Technologies
Salesforce, Microsoft Access
Responsibilities
Coordinate order-to-delivery flows for newborn screening and other time-critical cases; Monitor shipments and logistical exceptions; Manage administrative processes including invoicing and AIFA registry alignment; Serve as operational reference point for the team; Support preparation of third-party contracts and purchase orders.
Seniority
Senior, hands-on IC