Technical Services Technician II
Core
First-line technical support for IT infrastructure, hardware, software, applications, and networks for internal and external users.
Role type
Senior IC IT support technician
Builds
End-user technology availability and reliability
Domain
Healthcare IT / Enterprise IT Services
Required skills
Hardware troubleshooting, Software installation, Network connectivity support, ServiceNow, Ticket management, Mobile device support, Peripheral configuration, LAN/WAN/VPN troubleshooting, System upgrades
Preferred skills
Associate degree in IT, Healthcare IT experience, Enterprise application support
Technologies
ServiceNow, Windows, iOS, Android, Printers, Desktops, Laptops
Responsibilities
Manage IT support phone queue and respond to incoming calls, Diagnose and troubleshoot desktop/laptop hardware and OS issues, Configure and deploy computers and peripherals, Escalate complex issues to appropriate IT teams, Perform routine maintenance and inventory management, Assist with new hire technology setup
Seniority
Mid-level, hands-on IC