Systems Support Engineer - London
Core
Sustains reliable non-ETRM commercial applications supporting compliance, credit risk, market risk, pricing, custom solutions, data platforms, reporting, and integrations to restore service and support global trading operations.
Role type
Senior Systems Support Engineer (Enterprise Applications)
Builds
Global trading operations continuity via application stability and incident resolution
Domain
Energy & Commodities Trading / Enterprise Application Support
Deliverable
production ML models | product features | dashboards & analysis | client delivery | infrastructure | physical/clinical work
Required skills
Incident triage, service restoration, root-cause analysis, SQL query analysis, .NET debugging, CI/CD practices, stakeholder communication, SLA management, change management compliance
Preferred skills
Energy/commodities trading domain knowledge, automation playbook creation, GitHub Copilot usage, ITIL Foundation certification
Technologies
Azure App Services, Azure Functions, Azure Service Bus, SQL Server, Oracle, .NET, C#, ASP.NET, GitHub, Azure DevOps
Responsibilities
Monitor application health, trade and data flows, batch processing, interfaces, and reporting; Diagnose production issues across applications, APIs, databases, and file transfers; Implement minor bug fixes, SQL corrections, and configuration updates; Coordinate deployments, release validation, and rollback planning; Maintain accurate support procedures and knowledge records; Validate data integrity and reconcile output during recovery
Seniority
Senior, hands-on IC