ETRM Support Analyst
Core
Subject matter expert for the Endur ETRM system providing hands-on support, analysis, and operational stability for trading technology.
Role type
ETRM Support Analyst
Builds
Operational stability and efficient trading activities for Front Office, Product Control, Risk, and Operations teams.
Domain
Energy trading and wholesale markets
Deliverable
client delivery
Required skills
Endur system expertise, trade lifecycle process understanding, L1/L2 incident resolution, SQL, OpenJVS scripting
Preferred skills
Endur configuration, workflow management, stakeholder communication
Technologies
Endur, SQL, OpenJVS
Responsibilities
Investigate and resolve L1/L2 incidents and service requests, provide on-site support to Front Office and Product Control, analyze and troubleshoot complex ETRM issues, recommend and implement approved fixes or workarounds, collaborate with developers on sustainable solutions, maintain documentation for end users, propose performance and stability improvements, participate in testing and release validation.
Seniority
Mid-level, hands-on IC
