Trilingual Client Care Consultant -Technical Solutions (ES - ENG - PORT)
Core
Resolve complex transaction, billing, and technical issues for Visa clients and internal staff across multiple contact channels.
Role type
Senior Client Care Consultant (Technical Solutions)
Builds
High-value customer service and operational efficiency improvements for enterprise payment clients
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
Advanced English and Portuguese, complex problem resolution, stakeholder advocacy, project leadership, resource coordination, change management, industry trend analysis
Preferred skills
Financial services industry experience, Visa systems expertise (authorization, clearing, disputes), strategic thinking, business decision-making, data analysis
Technologies
Generative AI tools (ChatGPT, Microsoft Copilot), Visa authorization and clearing systems, processing platforms
Responsibilities
Operate independently to solve complex client problems, handle escalated issues, lead cross-functional projects, advocate for clients with internal stakeholders, coordinate resources to resolve inquiries, educate clients on best practices, manage change requests, report project accomplishments
Seniority
Senior, hands-on IC
