Consultant, Client Success
Core
Individual contributor managing operational relationships and providing consultative support to Visa's growth clients to resolve issues and drive improvement opportunities.
Role type
Senior IC client success analyst
Builds
Automated tools, capabilities, and processes that enhance the Client Experience
Domain
Financial services / Payments
Deliverable
product features
Required skills
client relationship management, data analysis, technical communication, cross-functional collaboration, strategic planning, self-service tool adoption
Preferred skills
advanced data analysis, initiative design for self-service adoption, cross-functional partnership, critical thinking, proactive issue resolution
Technologies
Generative AI tools (ChatGPT, Microsoft Copilot), Microsoft Office (Excel, PowerPoint, Word)
Responsibilities
Support client implementation of new Visa products by coordinating readiness activities; Ensure prompt and accurate resolution of client inquiries; Drive initiatives to improve client adoption of self-service tools; Establish working relationships with cross-functional subject matter experts to resolve issues; Stay current with Visa solutions and technologies.
Seniority
Mid-level, hands-on IC
