Vendor Mgmt Consultant
Core
Define and manage strategic priorities for Visa Client Care operations, including business planning, demand forecasting, workforce planning, quality assurance, and metrics monitoring for outsourced contact centers.
Role type
Senior Vendor Management Consultant
Builds
Operational effectiveness and workflow processes for Visa Client Care services
Domain
Payments technology / Contact center operations
Required skills
Vendor management, Account management, Program management, Business operations, Requirements development, Project management, Cross-functional teaming, Escalation support, Program administration, Fraud detection analysis
Preferred skills
Tableau, Power BI, UAT input, Document repository management
Technologies
Generative AI tools (ChatGPT, Microsoft Copilot), Tableau, Power BI
Responsibilities
Manage relationships and performance of Business Partner Outsourced contact centers; Support business operational needs for Consumer Credit Product Offices; Engage across cross-functional areas (Concierge, Compliance, Legal); Act as liaison between vendors and product owners; Provide escalation support and program administration; Utilize prior vendor operations management experience.
