Implementation Consultant
Core
Lead end-to-end documentation lifecycle for Managed Services content and implement knowledge management strategies for the payments industry.
Role type
Senior Implementation Consultant (Knowledge Management)
Builds
Managed Services documentation and knowledge management systems
Domain
Payments / Financial Services
Required skills
documentation lifecycle management, knowledge management strategy, payments ecosystem knowledge, project management, stakeholder collaboration, content standards alignment, continuous improvement
Preferred skills
client-facing delivery engagement, payment integration expertise, team building, performance management, process innovation
Technologies
Generative AI tools (ChatGPT, Microsoft Copilot)
Responsibilities
Lead documentation lifecycle for Managed Services content, identify knowledge gaps with line of business leadership, implement knowledge management strategies, ensure content standard alignment, drive continuous improvement in knowledge management
Seniority
Senior, hands-on IC
