Director, Client Services, AP Service Experience
Core
Lead the design and execution of world-class client experiences for Visa's products and solutions in the Asia Pacific region, driving product delivery, service readiness, and operational excellence.
Role type
Director, Client Services (Service Experience)
Builds
Scalable implementation, support, and operating models for new Visa products and solutions
Domain
Digital payments, financial services, Asia Pacific region
Required skills
Product delivery, program management, payments industry expertise, team leadership, strategic planning, cross-functional partnership, technical aptitude, business acumen, stakeholder management, AI/automation adoption
Preferred skills
Card payments expertise, wallet services knowledge, Issuer/Acquirer/Merchant experience, Generative AI application
Technologies
Agile frameworks, message routing, authorization, clearing, settlement, Generative AI, automation tools
Responsibilities
Champion end-to-end service experience for new product deployments; Design scalable implementation and operating models for the AP region; Drive service readiness including processes, playbooks, and training; Lead and coach a team of individual contributors for program management and delivery; Serve as a subject matter expert for assigned product portfolios; Implement new methodologies to support business growth and scalability; Foster cross-functional partnerships across Product, Technology, Sales, and Client Services
Seniority
Director, strategic leadership with hands-on program oversight
