Customer Care Support
Core
Support card holders' needs on a variety of Visa products via inbound phone calls, ensuring world-class service and accurate data maintenance.
Role type
Customer Care Support Agent
Builds
Inbound customer support interactions for Visa payment products
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
Active listening, multi-tasking, data entry, policy compliance, database management, flexible scheduling
Preferred skills
Contact center experience, financial industry experience, ecommerce experience, problem solving
Technologies
Windows environment, multiple program platforms
Responsibilities
Respond to incoming customer requests quickly and professionally, accurately update and maintain cardholder data in databases, collaborate with peers to help cardholders, manage sensitive data with confidentiality, maintain consistent attendance and flexible schedule availability
Seniority
Individual Contributor, entry to mid-level
