Analyst, Client Success Management
Core
Deliver consultative operational support to Visa clients, resolving issues, improving performance, and driving adoption of Visa products and self-service tools.
Role type
Senior IC client success analyst
Builds
Client success outcomes through operational support, product adoption initiatives, and automated tool deployment
Domain
Financial services / Payments
Deliverable
client delivery
Required skills
client relationship management, data analysis, cross-functional collaboration, technical communication, strategic planning, project management, critical thinking, stakeholder engagement, process optimization
Preferred skills
experience with self-service tool design, cross-functional subject matter expert partnerships, emerging technology adoption, proactive issue resolution
Technologies
Generative AI tools, ChatGPT, Microsoft Copilot
Responsibilities
Support client implementation of new Visa products; Provide consultative support for client inquiries; Proactively engage clients to identify needs and resolve challenges; Drive initiatives to improve client adoption of self-service tools; Build relationships with cross-functional experts to optimize client performance; Use data and insights to support business solutions
Seniority
Mid-level, hands-on IC