Product Manager - Disputes (Cards & Chargebacks)
Core
Building and evolving a platform enabling clients to manage the full dispute lifecycle (chargebacks) for card networks like Visa and Mastercard.
Role type
Senior Product Manager (Payments/Disputes)
Builds
Scalable APIs, workflows, and state-driven systems for dispute lifecycle management
Domain
Payments, Card Networks, Financial Operations
Deliverable
production ML models | product features | dashboards & analysis | research | client delivery | infrastructure | physical/clinical work
Required skills
Product strategy and roadmap ownership, Translating network rules into APIs and workflows, Defining dispute lifecycle data models, Technical architecture partnership, Client and partner integration support, Driving automation and self-service capabilities
Preferred skills
Payments or dispute (chargeback) domain experience, API-based product management, Agile/Scrum team leadership, Cross-functional project delivery, System design for high-volume environments, Global matrix organization experience
Technologies
REST, JSON, Generative AI tools (ChatGPT, Microsoft Copilot)
Responsibilities
Own the Disputes product strategy and roadmap, Translate network rules into scalable product solutions, Partner with engineering on technical design and delivery, Interact with clients to resolve real-world issues, Drive automation to improve operational efficiency, Define and evolve dispute lifecycle data models
Seniority
Senior, hands-on IC