Agent ds. Wsparcia Operacji (k/m)
Core
Operations support agent monitoring shipment history, resolving discrepancies, and handling customer service inquiries via phone, email, and in-person.
Role type
Operations support agent
Builds
Shipment tracking resolutions and customer service interactions
Domain
Logistics and express transportation
Deliverable
dashboards & analysis
Required skills
Organization, teamwork, customer service, MS Office proficiency, document handling, cash handling
Preferred skills
English (A2)
Responsibilities
Monitor shipment history and resolve discrepancies, handle customer inquiries (phone, email, in-person), prepare reports, process cash-on-delivery and cash invoices, manage return documents