Operations Support Agent - Advanced (m/w/d)
Core
Ensure urgent customer shipments arrive on time at the correct destination and handle escalated or complex inquiries.
Role type
Operations Support Agent (Advanced)
Builds
Express delivery network operations for FedEx customers
Domain
Logistics / Express Transportation
Required skills
Data entry, Communication, Problem-solving, Process adherence, Team coordination, Time management
Preferred skills
Microsoft Office, FedEx systems knowledge, Analytical skills
Technologies
Microsoft Office, FedEx internal systems
Responsibilities
Ensure urgent shipments arrive on time, Input and maintain data in tracking systems, Handle escalated inquiries, Coordinate team activities, Support supervisors with administrative tasks, Participate in process implementation
Seniority
Regular employee, entry-to-mid level