E50B0: Operations Support Agent-Associate (ID)

FXE-EU/ESP/MADA/MADA/Madrid - Coslada, ESFull-time2026-11-05 → 2026-11-10

Core

Answering customer calls regarding shipment collection and delivery inquiries, investigating failed deliveries, and entering data into tracking systems.

Role type

Operations Support Agent (Customer Service)

Builds

Customer service interactions and operational data entries

Domain

Logistics and Express Transportation

Deliverable

dashboards & analysis

Required skills

Communication, Time management, Attention to detail, Data entry, Prioritization

Responsibilities

Answering incoming calls for shipment collection and delivery inquiries, Investigating and reallocating failed deliveries, Entering data into in-house tracking systems, Collaborating with operations teams and managers

About FedEx

FedEx is the largest express transportation company in the world, connecting more than 220 countries and territories. We work every moment to deliver the most important package of someone’s day. Our team of passionate people know their day-to-day work is invaluable in delivering outstanding experience to our customers. 530,000 team members strong, we are as diverse as the world we serve. We love what we do, and we do it well. Our reach is big, and so are our dreams. Join us and let's write our next chapter together.