Agent support aux opérations standard
Core
Operation Support Agent ensuring urgent packages reach the right place on time by handling shipment collection requests, delivery inquiries, and investigating failed deliveries.
Role type
Operations Support Agent
Builds
Customer shipment tracking and delivery resolution
Domain
Express transportation and logistics
Deliverable
dashboards & analysis
Required skills
Communication, time management, attention to detail, data entry, prioritization
Responsibilities
Answering incoming calls regarding shipment collection and delivery inquiries, investigating and reallocating failed deliveries, entering data into tracking systems, collaborating with operations teams and managers